We aim to be fair, open and honest about who we are and what we are going to do with any of your personal data we collect. We aim for the information we provide about the processing of your personal data to be concise, transparent, and easy to understand.
This Privacy Policy describes how Mojo Mingle ABN 54136792559 (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.mojomingle.com.au and www.offlinevalentine.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law in accordance with the Privacy Act 1988 in Australia.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect to communicate with you, provide the Services, comply with legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Information We Collect Directly from You
- Basic contact details: including your name, address, phone number, email.
- Order information: including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: including your username, password, security questions.
- Shopping information: including the items you view, put in your cart or add to your wish-list.
- Customer support information: including the information you choose to include in communications with us.
- Matchmaking information: including the information you share about your personal life and preferences for a partner.
Some features may require you to directly provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as our payment processors (who collect payment information to process your orders) and analytics or advertising partners who use tracking technologies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties or for any third party’s policies or practices.
How We Use Your Personal Information
- Providing Products and Services: to process payments, fulfil your orders, send notifications about your account or transactions, manage your account, arrange shipping, facilitate returns and exchanges, and enable reviews.
- Marketing and Advertising: to send marketing communications by email, text or post, and to show you relevant advertisements, including tailoring the Services and advertising across websites.
- Security and Fraud Prevention: to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. Keep your account credentials safe and contact us immediately if you believe your account has been compromised.
- Communicating with you: to provide customer support and improve our Services.
Cookies
Like many websites, we use cookies on our Site to power and improve our Services (including remembering your actions and preferences), run analytics, and better understand user interaction. We may also permit third parties and service providers to use cookies to tailor services, products and advertising. Most browsers accept cookies by default, but you can set your browser to remove or reject them. Removing or blocking cookies can negatively impact your experience and may cause some features to work incorrectly.
How We Disclose Personal Information
- With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- When you direct, request or consent to our disclosure of certain information to third parties, such as to ship your products or through social media widgets or login integrations.
- With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, and protect our rights and the rights of others.
User Generated Content
The Services may enable you to post reviews and other user-generated content. If you choose to submit content to any public area of the Services, it will be public and accessible by anyone. We cannot ensure that parties who access such information will respect your privacy or keep it secure.
Third Party Websites and Links
Our Site may provide links to websites operated by third parties. If you follow links to sites not controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of links does not imply endorsement of those platforms or their operators.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit, so we recommend you do not use insecure channels to communicate sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce our contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:
- Right to Access / Know — request access to the personal information we hold about you.
- Right to Delete — request that we delete personal information we maintain about you.
- Right to Correct — request that we correct inaccurate personal information.
- Right of Portability — receive a copy of your information and request its transfer to a third party, with certain exceptions.
- Right to Opt out of sale, sharing or targeted advertising, as defined in applicable privacy laws.
- Right to Limit use and disclosure of sensitive personal information.
- Restriction of Processing — ask us to stop or restrict our processing.
- Withdrawal of Consent — where we rely on consent, withdraw it at any time.
- Appeal — appeal our decision if we decline a request.
- Managing Communication Preferences — opt out of promotional emails using the unsubscribe link; we may still send non-promotional account or order emails.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding. You may designate an authorised agent to make requests on your behalf, subject to proof of authorisation.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal or to lodge a complaint with your local data protection authority.
International Users
We may transfer, store and process your personal information outside the country you live in. Your information is also processed by staff and third party service providers and partners in these countries. Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact Mojo Mingle ABN 54136792559 at: